Distinctive service is a DentaQuest differentiator. Whether or not educating members about their dental plan, optimizing the credentialing device for suppliers or serving to shoppers handle their plans, DentaQuest supplies unparalleled customer support.
CRM Manufacturing Help Supervisor Jesus Jimenez oversees the crew accountable for creating and sustaining member, consumer and supplier net portals. Optimizing and constantly bettering these digital gateways is essential to making sure a stellar buyer expertise. Jimenez understands the significance of “delivering excellence,” one in every of DentaQuest’s 5 core values, and often emphasizes it to his crew.
“Ship excellence means high quality to me, ensuring that the standard of our work meets or exceeds that which is anticipated. The extra considerate we may be to construct and ship know-how for at this time, whereas permitting for a simple integration and scalability tomorrow, is a key facet of what I concentrate on.”
Additionally impacting Jimenez’s work is the DentaQuest mission: to enhance the oral well being of all.
“The mission does have a constructive affect on me. It implies that we’re bettering the oral well being for all communities and for folks of all ethnicities, backgrounds, genders and socioeconomic standing. And our Preventistry® focus actually resonates with me: offering the mandatory care and well timed checkups so we may help forestall severe dental points from occurring.
“Stay our mission goes into every thing I do and the day by day selections I make for the CRM crew. I’m always fascinated by how the issues we’re implementing have an effect on our customers, members and suppliers. Questions my crew all the time asks to make sure we live the mission are, ‘What shall be their expertise? and Is it attainable to enhance their expertise?’”
Jimenez acknowledges colleagues’ degree of dedication to the mission as a standard thread that winds by way of the group. This shared dedication conjures up his loyalty to DentaQuest.
“I benefit from the folks I work with. The one true fixed for me at DentaQuest is that we have now wonderful individuals who work right here who actually care in regards to the firm, the mission, the values and all the time doing the proper factor. That is without doubt one of the fundamental the reason why I’ve been at DentaQuest for thus lengthy.”
He additionally attributes his 10 -year tenure to the numerous alternatives he’s needed to develop inside the group, in addition to the truth that he’s a part of a various and inclusive tradition. Jimenez started his DentaQuest profession as a service desk analyst after which took on extra progressively demanding roles.
“I’ve been given the alternatives to study, develop and check out new issues. Additionally, I worth the truth that we have now Worker Useful resource Teams (ERGs) that management helps. I really feel lucky to function chair of Adelante—the Hispanic ERG—and discover this place to be as equally as rewarding as my CRM supervisor’s position. DentaQuest acknowledges how necessary range is and the way, collectively. we will have an important impression on our mission, the corporate and our stakeholders.”
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